The Hartsfield Company’s mission is to help technology companies deliver an exceptional customer experience and provide world-class service delivery and products to their customers. In today’s environment service delivery is a moment of truth that can achieve a source of differentiation and lasting competitive advantage as measured by customer loyalty and profitable growth.
The service and support status quo in today’s competitive environment is not sustainable and the center of gravity for the service agenda is shifting to the customer’s overall experience. Key factors include the migration to cloud consumption models, a need for new value added services, pressure for improved blended services margins, a demand for margin efficiency thru continued cost avoidance, and on-going hi-quality service delivery.
To meet these challenges we integrate strong and deep service expertise, a network of delivery partners, and a diversified background spanning customer service across multiple lines of business in high-growth technology firms, startups, and turnarounds.
In sum we are experts in customer service and support, with a track record of helping companies achieve their service and support objectives. We deliver robust, cost effective, and tangible results; it is as simple as that!
Moving from concept and strategy to reality and results
Virtual VP of Customer Services
Delivering Exceptional Customer Experiences